Ratings and reviews are not verified by Airbnb for accuracy and may be incorrect or misleading. Ratings or reviews reflect the opinions of individual members and do not reflect the opinion of Airbnb. The rating and review terms state: “Within a certain timeframe after completing a booking, guests and hosts can leave a public review and submit a star rating about each other. When I asked Breit about the host’s negative review of Stefanie and why it still remained on her public profile, as well as why her initial review of the host was removed (her second review remains), I was pointed to Airbnb’s rating and review terms and content policy. On this front, Airbnb’s terms of service regarding cancellations and refunds states simply, “If a host cancels a confirmed booking, the guest will receive a full refund of the total fees for such booking within a commercially reasonable time of the cancellation.” We work hard to help make sure guests have great experiences using Airbnb and want to make it right when things don't go as expected.” In particular, if your issue is covered by Airbnbs Guest Refund Policy you may be eligible for a refund by contacting an Airbnb customer service representative within 24 hours of check-in. Theres a wide range of different cancellation policies. Unlike the big hotel chains that guarantee free cancellation within 24 hours of check-in, the home-sharing platforms model means what you get varies from property to property. “(We then) offered to assist her in finding a suitable alternative accommodation (which Stefanie declined). Unfortunately, theres not a cut-and-dry answer about Airbnbs cancellation policies. You wont have a way to get a refund because the payment was done outside the. ![]() We apologize to Stefanie that her stay with the host did not live up to her expectations, and we made sure to refund her after the reservation was cancelled,” Breit said in the statement. They will deactivate the profile, and come back to create a different one. “There have been over 300 million guest arrivals in Airbnb listings to-date. After reviewing Stefanie’s complaint, Ben Breit, a spokesman for Airbnb, emailed me the following statement.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |